Refund & Return Policy
We want you to be fully satisfied with your purchase. If you are not happy with your order, you may return it in accordance with this policy.
1. Right of Withdrawal
Under the Consumer Contracts Regulations 2013, you have the right to cancel your purchase within 14 days from the date you receive your order.
To exercise this right, you must notify us in writing before the 14-day period expires.
2. Conditions for Returns
- Returned products should be sent back in their original condition and packaging where reasonably possible.
- You must return the goods within 14 days after informing us of your decision to cancel.
3. Return Costs
- Return shipping costs are your responsibility, unless the product is damaged, defective or incorrect.
- We recommend using a tracked delivery service.
4. Refunds
- Once we have received and inspected the returned goods, we will process the applicable refund within 14 days.
- Refunds will be processed to your original payment method.
5. Damaged or Incorrect Items
If you receive a product that is damaged, defective or incorrect, please contact us at info@kopchant.uk.
6. Contact Us
Shop name: KopChant
Business contact address: 64 Rue Vergniaud, 75013 Paris, France
Email: info@kopchant.uk